Billing FAQ's

What is Health Services billing policy?

Health Services will direct bill the following health insurance companies: Blue Cross Blue Shield, Aetna and Pomco. You will be responsible for any copays (set amount paid by patient at time of visit), coinsurances (% of bill patient is responsible for), deductibles (amount patient pays out of pocket 1 time per year before insurance pays) and any non-covered service under your plan. Please refer to the back of your insurance card or your policy information as we cannot guarantee payment. Payment will depend on your insurance policy’s coverage.

What if I have an HMO insurance plan?

HMO plans are Health Managed care plans that usually require a referral or prior authorization from your primary care doctor or your insurance company for certain medical services rendered otherwise you may be responsible for all or a large portion of you medical bill. If you have an HMO plan your insurance card usually states HMO on it with a member phone number on back of the card for questions.

What if I do not have one of the insurances that Health Services direct bills?

You will be responsible for any charges you may incur at Health Services. These charges can be sent to your bursars or you can pay at time of service with check, cash or credit card. You may also obtain an itemized receipt so you can submit to your insurance for possible reimbursement.

If charges go to the bursars will it say what the charges are for?

When the charges go to bursars from Health Services whether it be a lab, pharmacy or other charges, due to confidentiality, they will appear on the bursar’s bill as “health service charge” it will not state what the services were for. Only the student can obtain service details.

How can I view my charges/ print itemized receipts from Health Services?

You are welcome to get them at Health Services or you can go to the Health Services patient portal.

*To access the patient portal: go to (You will need to use your My Slice Net ID and password to access this service). Note: if you have given this id and password to someone else to access your My Slice account, you should access the  Health Services patientportal and then change your password on this site. Otherwise that person may have access to your detailed health service information.

What insurance does the Health Services pharmacy bill?

The Health Services pharmacy, unlike Health Services, can bill numerous insurances, you will need to contact the SU pharmacy to see if they participate with your plan.

Is there a charge for an office visit?

During the semesters, if you are a full time matriculated student and have paid the health and wellness fee on your bursar’s bill, there is no charge to see a provider. Part time and other non-matriculated students will be charges a $25 or $10 depending on the level of service. During summer all student are assessed the office visit fees. 

What are the chargeable services at Health Services?

There is a charges for lab testing, pharmacy, hospital supplies, OTC (over the counter medications), some immunizations and certain procedures. You may inquire the cost with your provider/nurse before any services are performed.

Does Health Services participate with Medicaid/Medicare?

Health Services does not participate with most Medicaid/Medicare products. You will be responsible for any charges incurred at SU Health Services. Please let your provider know if you have Medicaid/ Medicare so they may assist you

What is an insurance EOB (Explanation of Benefits)?

This shows the policy holder what type of services were performed, the cost, how much the insurance company allowed, paid and what the patient’s responsibility is. This can be helpful in the event of a billing error.

What information is disclosed on the EOB?

Most insurance companies today only list the type of service for example lab tests, medical service, pharmacy, the cost and the amount they allow, paid and patient responsibility. It is always a good idea to contact your insurance company to see what they disclose on their EOB’s.

Who receives the EOB?

Usually the subscriber/policy holder. (note: this can be a parent, spouse or domestic partner of patient)

Is there anything I can do, so only I receive the EOB?

Contact your insurance company, request that all EOB’s be sent directly to you (the patient) and not the subscriber/policy holder. If they state they are unable to, ask if they can do it for Sensitive Services (STI testing, birth control).