Patient's Rights and Responsibilities


The mission of Syracuse University Health Services is to provide compassionate, quality, student centered healthcare, foster a concept of life long wellness and provide leadership in the field of college health. Health Services recognizes that to accomplish this goal, there must be an effective collaboration between our staff, our policies, our priorities, and you, our student-patients.


  • Receive considerate and respectful care without discrimination as to race, color, religion, sex, national origin, disability, or sexual orientation.
  • Play an active role in the decisions about your health care and treatment, except when such participation is contraindicated for medical reasons.
  • Receive complete information about your diagnosis, treatment and prognosis.
  • Receive all the information that you need to give informed consent for any proposed procedure or treatment. Such information shall include the possible risk and benefits of the procedure or treatment.
  • A listing of services available at Health Services.
  • Information about provisions for after-hours care and emergency care.
  • Be informed about fees and charges associated with your care at Health Services and to be informed of our payment policies.
  • Refuse to participate in experimental research.
  • Review the contents of your medical records with a health care provider without charge.
  • Understand what medication(s) is given and why, and to understand the common side effects of a medication.
  • Not be examined or treated by a particular health care practitioner, to be informed of  the  consequences of such decisions, and to request a second opinion if you want one.
  • Know what the treatment will be and what risks are involved and to know what to expect as a result of treatment.
  • Refuse treatment and be told what effect this may have on your health.
  • Express your concerns without fear of reprisal about the care and services you are receiving and any concerns about privacy and to have Health Services respond to you and if you request it, a written response.  
  • Get the name, title, and credentials of the person(s) interviewing, examining, and/or treating you.
  • Be assured of the confidential treatment of your protected health information and to have the opportunity to authorize the release of such information under certain    circumstances, except when required by law.
  • Inspect and/or receive a copy of your protected health information for as long as Health Services maintains the record, to the extent permitted by law.
  • Request that Health Services amend your protected health information for as long as the information is kept by Health Services, if you feel that the protected health      information Health Services has about you is incorrect or incomplete.
  • Request an accounting of disclosures, which is a list of disclosures Health Services has made regarding your protected health information, to the extent that Health Services is required under the HIPAA Privacy Rule to list such disclosures.
  • Request a restriction or limitation on the protected health information that Health Services uses or discloses about you for treatment, payment, or health care operations.
  • Receive a paper copy of the Health Services Notice of Privacy Practices.
  • Be provided with appropriate information regarding the absence of malpractice insurance coverage.
  • Request confidential communication and or consultation with your provider or any other persons.
  • Privacy in treatment and confidentiality in the treatment of personal and medical records.



  • Provide Health Services with accurate information about your current and past illnesses, immunizations, medications, and hospitalizations.
  • Provide Health Services with full and honest information about your health concerns to facilitate proper evaluation and treatment.
  • Ask questions if you do not understand the findings, instructions, or treatment.
  • Either carry out treatment and education recommendations, or accept responsibility for the outcome.
  • Communicate with your health care provider if your condition does not follow the expected course.
  • Become informed through available printed material and/or discussion with Health Services staff about the scope of the basic services offered, their cost, and the necessity for additional medical insurance.
  • Keep appointments or, if you need to cancel or re-schedule, contact Health Services as soon as   possible, to avoid a fee.
  • Be respectful of others and others’ property while in the Health Services facility.