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FAQs

  1. How many cycles of Birth Control Pills will I receive?

    There are many factors to consider when the pharmacist determines how many cycles to dispense, including:

    • The way in which the prescription was written. The pharmacy may dispense enough cycles to last through the end of eligibility.
    • The number of refills remaining on your prescription
    • The number of cycles you have already received for the semester
    • The expiration date of the product
    • The number of cycles allowed by your insurance

    All of these factors have to be taken into consideration before the pharmacist can determine how many cycles to dispense.

  2. How do I transfer my prescription to Health Services?

    Bring your container to the Health Services pharmacy and we will call for the transfer. NYS only allows the transfer of one refill from pharmacy to pharmacy, so a transfer may invalidate the remaining refills at pharmacies in other states. For routine medications, it is recommended that you ask your prescriber to call, fax, or mail a new prescription to the pharmacy. Refills are allowed for up to one year if appropriate.

  3. How do I transfer a prescription from Health Services to another pharmacy?

    If you would like your prescription transferred to another pharmacy, request that the other pharmacy call us for a refill authorization. Your provider can also call the other pharmacy with a new prescription.

  4. Does the health and wellness fee cover medication?

    No. It is strongly recommended that students have health insurance to cover prescription costs. The cost of the medication (or co-pay) can be billed to the Bursar account.

  5. Can I have a prescription written by my family provider filled by Health Services?

    Prescriptions authorized by your family provider are valid at Health Services.

  6. How do I have my outside prescription filled?

    If you have a prescription written by an outside provider, you can bring it in or have your provider fax or electronically prescribe the prescription to us. Our address is 111 Waverly Avenue, Syracuse, NY 13244. Our fax number is 315-443-7981 and our phone number is 315-443-5691. You should make sure we have received the prescription and are able to fill it. It's helpful if your provider puts your student ID number and birth date on the prescription. We do not automatically fill prescriptions called in by outside providers. All prescriptions from outside providers are put on the student's profile until the student either calls or comes to the Health Services pharmacy and requests the fill.

  7. I talked to my provider's nurse this morning, when will they fax or electronically send in my prescription?

    There are many factors that affect how long it takes your provider to phone, fax or electronically send us your prescription. Please allow at least 24 hours from the time you talked to your provider before calling to check on your prescription unless it's an emergency.

  8. I'm out of refills. Will you call my provider?

    We can call your provider for refills, but please allow 24 hours. Sometimes your provider will not authorize refills without speaking to the patient, so in some cases it may be faster for the patient to call directly.

  9. Will the antibiotic that I am taking interfere with my birth control pills?

    Some antibiotics can decrease the effectiveness of oral contraceptives. Please discuss this with your provider or pharmacist. If they feel there may be a decrease in effectiveness, use some other form of back up protection while on the antibiotic and for the remainder of the cycle.  

  10. Do I have refills left on my prescription?

    The last line on your most recent prescription label tells you how many refills remain on your prescription to be filled by a certain date. A prescription is good for one year from the date it is written. A controlled drug is good for six months from the date it is written.

  11. How do I call in a refill?

    Refills must be phoned in via our automated system by calling (315) 443-5691 (option 1), or you may order online by clicking here.  Please allow 24 hours for prescription refills.

  12. What kind of payment do you accept?

    If you want to pay for your prescription, our medical records department is able to accept cash, check, Mastercard or Visa from 8:30am - 4:30pm Monday through Friday. For your convenience, any charges unpaid at the end of the business day are charged to the Bursar account.

  13. Can I get a flu shot at the Pharmacy?

    Yes. Throughout the months of October, November and December flu clinics will be available at Health Services on Tuesdays and Thursdays from 10:00 AM to 1:00 PM. If you are unable to make these times you can just stop by the pharmacy and receive a shot. Flu shots are also available at Health Services if you have an appointment and wish to receive one during your visit.

  14. Can I have mail-ordered specialty prescriptions delivered to Health Services?

    Yes.  There is a form at Health Services that needs to be completed by the student annually before any shipments can be received.  The student can pick up this form at the front desk when arriving to campus.  Once the form is completed, the student can notify their mail-order pharmacy and arrange the deliveries.  The address to which these packages need to be shipped is:

    Syracuse University Health Services

    Attn: Lee Anne Lane

    111 Waverly Ave

    Syracuse, NY 13244 

    *Please note that all packages will have to be picked up by the student during regular Health Service business hours.  WE DO NOT DELIVER THESE PACKAGES TO RESIDENCE HALLS.

  15. Other Questions?

    If you have any other questions or would like additional information, please do not hesitate to contact Michele Frontale, R.Ph at mafronta@syr.edu or pharmacy@syr.edu.