Pharmacy FAQ

How many cycles of Birth Control Pills will I receive?

There are many factors to consider when the pharmacist determines how many cycles to dispense.

  • The way in which the prescription was written. The pharmacy may dispense enough cycles to last through the end of eligibility.
  • The number of refills remaining on your prescription.
  • The number of cycles you have already received for the semester.
  • The expiration date of the product.
  • The number of cycles allowed by your insurance

All of these factors have to be taken into consideration before the pharmacist can determine how many cycles to dispense.

How do I transfer my prescription to SU Health Services?

Bring your container to the Pharmacy and we will call for the transfer; NYS only allows the transfer of one refill from pharmacy to pharmacy. A transfer may invalidate the remaining refills at pharmacies in other states. For routine medications, it is recommended that you ask your prescriber to call, fax, or mail a new prescription to the Pharmacy. Refills are allowed for up to one year if appropriate.

How do I transfer a prescription from Health Services to another pharmacy?

If you would like your prescription transferred to another pharmacy, request the other pharmacy to call us for a refill authorization. Your provider can also call the other pharmacy with a new prescription

Does the Health Fee cover medication?

No. It is strongly recommended that students have health insurance to cover prescription costs. The cost of the medication (or co-pay) can be billed to the Bursar account.

Can I have a prescription written by my family physician filled by Health Services?

Prescriptions authorized by your family physician are valid here also

How do I get my outside prescription filled?

If you have a prescription written by an outside physician, you can bring it in or have your physician fax or electronically prescribe the prescription to us. Our address is 111 Waverly Ave. Syracuse, Ny 13244, fax number is 315-443-7981 and our phone number is 315-443-5691. 

You should make sure we have received the prescription, and are able to fill it. It's helpful if your physician puts your student ID number and birth date on the prescription.

We do not automatically fill prescriptions called in by outside providers. All prescriptions from outside providers are put on the student's profile until the student either calls or comes to the pharmacy and requests the fill.

I talked to my doctor's nurse this morning, when will they fax or electronically send in my prescription?

There are many factors that affect how long it takes your doctor to phone, fax or electronically send us your prescription:

  • How long it takes the nurse to give them the message - doctors don't necessarily get all the messages immediately.
  • The amount of time it takes to request your chart.
  • When they can find time to review your records - this can vary depending on how well your doctor knows you, how busy the office is, and the number of patients that are waiting.
  • The number of calls and questions they have to answer before they get to yours.
  • How they fit this into an already busy schedule of seeing patients. If they're running behind, they may not send your prescription in until the end of the day.
  • How busy the nurses are if they're the ones responsible for sending in the prescription.
  • Some offices do not return calls or fax in prescriptions until the next day.

Please allow at least 24 hours from the time you talked to you doctor before calling to check on your prescription, unless it's an emergency.

I'm out of refills - will you call my doctor?

We can call your provider for refills, but please allow 24 hours. Sometimes your provider will not authorize refills without speaking to the patient; it may be faster for the patient to call directly.

Will the antibiotic that I am taking interfere with my birth control pills?

Some antibiotics can decrease the effectiveness of oral contraceptives. Please discuss this with your provider or pharmacist. If they feel there may be a decrease in effectiveness, use some other form of back up protection while on the antibiotic and for the remainder of the cycle.  

Do I have refills left on my prescription?

The last line on your most recent prescription label tells you how many refills remain on your prescription to be filled by a certain date. A prescription is good for one year from the date it is written. A controlled drug is good for six months from the date it is written.

How do I call in a refill?

Refills must be phoned in via our automated system by calling (315) 443-5691 (option 1) or order online by clicking here.  Please allow 24 hours for prescription refills.

What kind of payment do you accept?

If you want to pay for your prescription, our cashier is able to accept cash, check, Mastercard or Visa from 8:30am - 4:30pm Monday through Friday. For your convenience, any charges unpaid at the end of the business day are charged to the Bursar account.

What are the Pharmacy's hours?

Our hours are:

Monday - Tuesday : 8:30 AM - 7:00 PM

Wednesday-Friday: 8:30 AM - 5:00 PM

Saturday: 10:00 AM - 4:00 PM 
Sunday: CLOSED
During Summer and most vacation periods:
Monday thru Friday: 8:30-4:30.

Closed for lunch 12:30-1:00

Can I fet a flu shot at the Pharmacy?
Yes. Throughout the months of October thru December flu clinics will be at Health Services on Tuesdays and Thursdays from 10 AM - 1 PM. If you are unable to make these times you can just stop by the pharmacy and receive a shot. Flu shots are also availalbe in the cliniv if you have an appointment and wish to receive one during your visit.

Other Questions?
If you have any other questions or would like additional information, please do not hesitate to contact Michele Frontale, R.Ph at or