Can I waive my health fee?
The Health Services fee is MANDATORY for all full time students. IT IS NOT INSURANCE. The only students who can waive the health fee are those who are enrolled in a special program that takes them away from the campus for the entire semester, i.e. studying abroad, student teaching, an internship, etc. If you are on campus and enrolled full time you must pay the fee. Also, medical coverage through a health insurance plan is not a criterion for exemption. Students are encouraged to have health insurance to cover health care costs for emergency room visits, hospitalization and/or specialty services. The health fee covers more than just illness care. A packet containing the health fee policy and a brochure explaining all of our services is available. Call 315-443-9005 or email Palma Cassano at
pcassano@syr.edu for more information.
What time do you close?
SU Health Services has extended full-service evening and weekend hours. During the academic year, Health Services is open:
Monday and Tuesday 8:30 a.m. to 7:00 p.m.
Wednesday, Thursday, and Friday 8:30 a.m. to 5:00 p.m.
Saturday 10:00 a.m. to 4:00 p.m.
Sunday closed
During the Summer, Health Services is open Monday through Friday 8 a.m. to 4:30 p.m. We are closed on Saturdays in the Summer.
Hours may also vary on holidays and during other periods when University work hours are altered. After hours, a nurse practitioner and/or physician is available for telephone consultation through the answering service when appropriate. Syracuse University Ambulance and Medical Transportation Services are available to provide professional emergency care and medical transportation to area hospitals if needed.
Will I be able to get an excuse note for class?
SUHS does not provide notes to verify visits. When a student is specifically advised to alter activity based on current clinical findings, the recommendation is given to the student in writing. Missed class or incomplete academic work is an issue between the student and the instructor.
Do you fill prescriptions from "outside" doctors?
The SUHS pharmacy accepts prescriptions from both SUHS and other health care providers and participates with most insurance prescription plans. Pharmacy charges can also be billed to the Bursar account. Call 315-443-5691 for more information.
Can I call in a refill for my prescription?
Yes. You are encouraged to call in your refills 48 hours in advance at 315-443-5691. The SUHS pharmacy is a full-service pharmacy providing a wide selection of prescription medications, over-the-counter medications, vitamins, dietary supplements, and pharmaceutical education and counseling.
Will my charges be submitted to my insurance company?
Yes, charges will be submitted to Aetna, Pomco, SU/ESF HTH and BC&BS Bluecard. We are non-participating and do not direct bill other insurance companies. You may, however, receive an itemized statement of charges that you can submit to your insurance company. Pharmacy charges can be billed to a wider range of insurances; check with the pharmacy to see if your insurance is one of them.
What do I need to do in order to take a medical leave of absence?
Begin by completing a Request for a Leave form available from the recorder in your academic school. Once you have submitted the form indicating "health" as your reason for the leave, Health Services will contact you with further instructions. Call 315-443-9001 or email Janelle Perry at
jlperr01@syr.edu for more specific information.
What should I do if I need special parking consideration?
Available in the Administration Office of Health Services and at Parking Services on Skytop, there is a form that must be completed by you and your personal healthcare provider. In cases that require immediate special parking, SUHS staff may issue a memo for a temporary pass. Please call 315-443-9001 or email Janelle Perry at
jlperr01@syr.edu for further information.
What should I do if I need special housing consideration?
Contact the Housing, Meals and I.D. Card Services Office at 202 Steele Hall. The phone number is 315-443-2721.
Who should I inform if I will be away from campus for a few days?
Contact the Student Affairs Office at 306 Steele Hall. The phone number is 315-443-4357.
Is it possible to see a nutritionist?
Yes, call 315-443-9005 to schedule an appointment with Lisa Thomas RD CDN nutritionist at Health Services.
Will you send me an itemized statement?
An itemized receipt may be requested by the student, in person, or with a statement signed by the student.
Will you send me copies of my medical records?
Copies of medical records may be requested by the student in person or with a
statement signed by the student. There is a $10 fee for medical records requests. Itemized billing statements and immunization records are provided free of charge.
What if I have needles that need to be disposed of?
If you have needles that need to be disposed, DON'T USE THE TRASH. Health Services will provide free safety sharps container and dispose of them when they are full. Come in and see us in the Lab for more information.
What if I have a food allergy?
If you have a food allergy, Food Services can help you select your meals. Call them at 315-443-9884
